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American Eagle Outfitters Published: January 29, 2020
Pittsburgh, United States
Job Type


About the AE UX Team
Our goal is to create best in class customer experiences, while always adding value to the organization. Our group looks to understand the nuances of ecommerce and omni-channel shopping experiences. Leveraging customer research and analytics, we partner with cross functional business partners to break down complex business challenges into great (and usable) customer experiences. We’re a highly collaborative and (mostly) energetic bunch, not afraid to roll up our sleeves and dig into the challenges presented to us and are not afraid to ask “why?”.

Role Overview (aka Your Philosophy):

You believe that great experiences make the most successful products. You want to dive into problems, understand needs, and propose thoughtful solutions. You understand the world is complex and challenging, but you thrive on navigating the nuances of a problem and creating something better for it. You don’t innovate for innovations sake, you innovate because it adds value. You have a critical eye for detail (better than 20/20). Teamwork and collaboration run in your veins but you’re not afraid to fly solo if needed. In a word, Passion.

The Brass Tacks (aka Your Responsibilities):

  • Grow as a UX thought leader and a key member of cross discipline team including other experience designers, developers, business analysts, creative visual designers, product managers and project stakeholders
  • business analysts, creative visual designers, product managers and project stakeholders
  • Champion simple and cohesive customer experience across physical, digital, and internal experiences
  • Create the omni-channel UX design for designated projects, work streams and across all touch points (mobile, tablet, web, in-store, etc.) ensuring the delivered experiences result in an extremely simple, intuitive, engaging, utility driven omni-channel user experience that exceeds our customers’ expectations
  • Actively work with senior UX members to estimate UX activity, delivery estimates, and timelines for single projects
  • Partner with project managers to effectively manage issues and risks while ensuring the user experience integrity is upheld throughout project delivery
  • Assist in creating and facilitating design thinking workshops with cross functional partners to better understand needs and experiences to achieve business results
  • Be a partner in an agile workflow, representing UX and customer needs
  • Participate in planning, building, and analyzing user research activities based on project needs/requirements
  • Empathize with customer pain points and create solutions that address them
  • Work closely with UX research to plan, design, execute, and analyze in-person and remote user research efforts.
  • Clearly articulate your experience design decision making process to business partners and executives
  • Constantly scan the UX horizon for innovative experiences that continue to push the envelope and blur the lines between in-store and digital shopping experiences

       The Must Haves (aka required Experience / Skills)

  • Degree in human computer interaction, interaction design, human factors, or other related degree / Experience
  • 1-3 years creating user experience design deliverables (conceptual design and detailed specifications)
  • 1+ years creating touch experiences (mobile web and apps)
  • 1+ years’ operating in an agile delivery environment
  • Familiarity with design thinking and design workshops
  • Understanding of user research activities and techniques, when to use each, and how to perform.
  • Intermediate ability in transforming user research into actionable user experience enhancements
  • Strong skills in all UX based design deliverables including information architecture, interaction design, user personas, customer journeys, user scenarios, wireframes, prototypes, business process flows, and detailed user interface specification
  • Knowledge of user-centered design principles, best practices, methodologies and approaches across all digital experiences including mobile, tablet and desktop
  • Advanced communication, organization, and team interaction skills
  • Solid skills with UX design and prototyping tools such as Axure, Sketch, Figma or others
  • Knowledge of digital technologies and associated accessibility standards (HTML, CSS, JavaScript, Native apps)
  • A portfolio of work demonstrating experience creating user centered design solutions and showing your ability to turn ideas into a strong and unique creative vision that aligns with human behaviors

Nice to Have (aka Bonus Points)

  • Master’s Degree in Interaction Design, Information Architecture, Human-Computer Interaction or a related design or behavioral science discipline
  • Experience in omni-channel eCommerce
  • Prototyping ability using common development languages (HTML/JavaScript, XCode/Java) or toolsets (Framer.js)
  • Experience working in an Agile/MVP based environment
  • Ability to facilitate design thinking workshops with cross functional partners
  • Knowledge of areas such as personalization, game dynamics, behavioral economics, brand strategy, data visualization, storytelling and narrative as they relate to UX

American Eagle Outfitters is an Equal Opportunity Employer

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